Customer Service Advisor in Bath)

Customer Service Advisor

We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.

Ideal Location: Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester

Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities

Key Responsibilities:

1. Handle customer telephone and email inquiries, processing sales orders.
2. Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
3. Assist customers with product returns, invoice queries, and future product requirements.
4. Coordinate trade customer collections and retail sales.
5. Work closely with the field sales team on quotations, pricing, and order fulfilment.
6. Excellent customer service and communication skills (telephone and email).
7. Proficient in MS Office (Word, Excel, Outlook) and ERP software.
8. Experience in handling sales orders, returns processing, and credit approvals.
9. A proactive attitude towards continuous improvement, health and safety, and professional development.
10. Ability to effectively manage multiple tasks and work both independently and in a team environment.

Apply in Confidence:

Job Ref: 4247RC Customer Service Advisor