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Customer Service Advisor - Hybrid

Cactus Search

Manchester

Hybrid

GBP 24,000

Full time

9 days ago

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Job summary

An established industry player is seeking enthusiastic Customer Service Advisors to join their dynamic team. This hybrid role involves supporting customer inquiries, managing interactions, and utilizing CRM systems to enhance customer satisfaction. Ideal candidates will possess previous customer service experience and demonstrate outstanding communication skills. This position offers an engaging work environment with opportunities for professional growth and a competitive salary package, including bonuses and excellent benefits. If you're passionate about customer service and ready to make a difference, this opportunity is perfect for you.

Qualifications

  • At least 6 months of experience in a customer service role is required.
  • Knowledge of CRM systems is essential.

Responsibilities

  • Support customer enquiries via telephone and CRM systems.
  • Manage customer complaints and ensure efficient resolutions.
  • Provide feedback on customer service processes.

Skills

Customer Service Experience
CRM Systems Knowledge
Verbal Communication Skills
Time Management
IT Skills
Problem Solving

Job description

This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application.


We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.


Cactus Search are currently in partnership with an amazing client who are offering you the following:


  1. Salary - £24k + Bonus paid monthly + excellent benefits
  2. Must have at least 6 months Contact centre experience

Key Responsibilities:
  1. Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
  2. Manage all direct customer interactions
  3. Handle and respond efficiently to all general and order specific direct customer enquiries
  4. Support customers with order status updates and delivery tracking queries
  5. Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
  6. Manage customer complaints and escalate it to the right stakeholders to support resolutions
  7. Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:
  1. Previous experience within a Customer Service position is essential
  2. Knowledge of CRM systems
  3. A self-motivated, passionate, and enthusiastic approach to work
  4. Outstanding verbal communication skills
  5. Professional and empathetic approach to resolving issues
  6. Decent I.T skills
  7. Excellent time management

Job Info

Job Title: Customer Service Advisor - Hybrid

Company: Cactus Search

Location:

Posted: Apr 7th 2025

Closes: May 8th 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

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