Customer Service Advisor - German Speaking

Job Description: German Speaking Customer Service Agent

Location: Lodge Farm Northampton Full-time

Contract: Permanent

Salary: £27,500 – £29,500

Position Summary: We are seeking a dedicated and enthusiastic German-speaking Customer Service Agent to join our clients Customer Service team. The successful candidate will be responsible for managing customer inquiries, coordinating delivery schedules, and ensuring a seamless delivery experience for our clients.

Key Responsibilities:

1. Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, chat, and other social channels.
2. Delivery Coordination: Work closely with the logistics team based in Germany to schedule and coordinate 2-person deliveries, ensuring timely and accurate service.
3. Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.
4. Documentation: Maintain accurate records of customer interactions, delivery schedules, and feedback and assist in document translation.
5. Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.
6. Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to customer needs.

Qualifications:

1. Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.
2. Experience: Previous experience in customer service, preferably in the logistics or delivery industry.
3. Communication Skills: Excellent verbal and written communication skills.
4. Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.
5. Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
6. Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite.

Benefits:

1. Competitive salary.
2. 23 days holiday + Bank holidays.
3. Comprehensive training and development programs.
4. Opportunities for career advancement within the company.
5. Health and wellness benefits package.
6. Supportive and collaborative team environment.

Please apply now or send your CV to