Customer Service Advisor - German speaking

Customer Service Advisor - German speaking

Northampton

£27,500 + Great Benefits

We are seeking a dedicated and enthusiastic German-speaking Customer Service Agent to join our Customer Service team. The successful candidate will be responsible for managing customer inquiries, coordinating delivery schedules, and ensuring a seamless delivery experience for our clients.

Key Responsibilities

1. Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, chat, and other social channels.
2. Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.
3. Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation.
4. Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.
5. Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs.

Qualifications

1. Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.
2. Experience: Previous experience in customer service.
3. Communication Skills: Excellent verbal and written communication skills.
4. Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.
5. Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
6. Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite.

Benefits

1. Competitive salary.
2. 23 days holiday + public holidays.
3. Comprehensive training and development programs.
4. Opportunities for career advancement within the company.
5. Supportive and collaborative team environment.

If you would like to be part of a great team in a continuously growing business, apply today and our recruitment team will be in touch.