Customer Service Advisor - Email

CUSTOMER SERVICE ADVISOR – Email & Socials

Salary: £25,896

Location: Warrington – fully office based – free parking

Hours: Shift 1 Full Time: – 11:00-21:45 Sunday, Monday, Tuesday, Wednesday (40hrs)

Start date: March 2025

Keywords: Customer Service, Advisor, Inbound Contacts, Online Account Queries

They are committed to providing a fun and safe environment for their customers while also ensuring a supportive and growth-oriented workplace for their employees. They are currently seeking a Customer Service Advisor to join their dedicated team based in Warrington. This role offers a competitive salary of £25,896 and the opportunity to work in a fast-paced and challenging environment.

What you'll do:

1. Servicing customer queries on a day-to-day basis
2. Ensuring accounts are kept up-to-date and regulatory responsibilities are adhered to
3. Working across many areas of the business
4. Providing professional and friendly service via live chat, telephone and email
5. Accurately recording data, including adjustments, closures, and other processes
6. Resolving all customer account queries efficiently and in a timely manner
7. Liaising internally with other departments to resolve customer queries
8. Promptly raising any escalations to maintain customer satisfaction
9. Staying up to date with current promotional campaigns, rules, and procedures

What you bring:

1. Experience working in a fast-paced environment
2. Ability to deliver best-in-class customer interactions
3. Positive approach to learning new things
4. Experience from customer-facing backgrounds is desirable but not essential

What sets this company apart:

Our client is committed not only to their customers but also to their employees. They strive to provide an environment where people can learn, develop and grow both professionally and personally. They offer an array of benefits including bonuses, incentives, enhanced maternity & paternity pay, discounts from diverse high-street and online retailers, access to healthcare services including mental health support, financial wellbeing package and more. They also have a long-service recognition programme and offer gifts to celebrate life's milestones.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link. Don't miss out on this exciting opportunity!

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £12.45 per hour

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

Job Reference: R4VXXJ-23472F95

Date posted: 10 February 2025

Consultant: Georgia Prescott

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