Customer Service Advisor / Contact Centre Agent

AWD online; Glasgow; Hybrid; GBP 24,000 - 26,000; Full time

Job description

Customer Service Advisor / Contact Centre Agent who has a polite, friendly, helpful and professional telephone manner with good administrative skills is required to support incoming calls from customers for a well-established company based in Glasgow, Scotland.

ALL LEVELS OF CUSTOMER SERVICE EXPERIENCE CONSIDERED

If you’ve worked in a call centre or a customer services telephone based role then great. If not, the company will consider candidates with other forms of customer services such as retail, hospitality or similar environments. However, you must be confident supporting customers via the telephone.

MULTIPLE POSITIONS AVAILABLE

Due to the growth of the company we have multiple positions available covering various shifts between 8am – 10pm, Monday to Sunday.

STARTING SALARY: £24,125 per annum + Benefits (see below)

AFTER 6 MONTHS INCREASED TO: £24,985 per annum (after successful completion of probation period)

AFTER 1 YEAR INCREASED TO: £25,845 per annum

LOCATION: Hybrid Working with 2 Days Working from Home and 3 Days Working from the Office in Glasgow, Scotland

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Varied Shifts between 8am – 10pm, Monday to Sunday

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a polite, friendly, helpful and professional telephone manner with good administrative skills. Working as the Customer Service Advisor / Contact Centre Agent you will be the friendly voice on the other end of the line, expertly handling incoming calls from service users. It's not all talking though as you will also carry out various administration tasks, including replying to email enquiries and live chat conversations too.

If you're a people person with an ability for keeping things organised and have a helpful manner, then you might just be what we’re looking for. We're after someone who's keen to do a great job, can communicate clearly, and has good administration skills.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

• Provide excellent customer service to all service users and clients
• Answer incoming telephone calls from tenants, landlords, and letting agents
• Respond to enquiries via the email inbox and Live Chat system
• Update and maintain customer database and other relevant in-house systems
• Handle data sensitively
• Complete admin / ad-hoc tasks as required
• Assist with managing client accounts, liaising with clients whilst seeking to improve on service being delivered
• Occasionally attend external events/networking when required to promote our service

CANDIDATE REQUIREMENTS

• Experience of working in a customer service environment (Essential)
• Previous administration experience is desirable but not essential
• Well-developed communication skills
• Ability to multi-task, prioritise workload and use initiative
• Problem solving abilities including good numeracy skills
• Attention to detail and accuracy whilst adhering to strict deadlines
• Able to handle sensitive data and an ability to demonstrate professionalism, maturity and discretion
• Computer literacy including proficiency in using MS Office
• Education to Standard grade (or equivalent)
• Able to work well within a team environment
• Able to demonstrate diplomacy

BENEFITS

• 4 x Salary Life Insurance
• Pension Scheme up to 8% employer contribution
• 33 days holiday which includes bank holidays
• Day off for birthday
• 24/7 GP Access
• BUPA Private healthcare for the employee and their immediate family
• BUPA Wellbeing Cash Plan
• Voluntary Dental Plans
• Cycle to work scheme
• Rental Deposit Loan Scheme
• Tea, coffee and fruit in the office
• Modern working environment with flexible working arrangements
• Events, summer barbeques, Christmas parties, regular pizza lunches etc.
• Reward Gateway discount scheme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13320