Customer Service Advisor - Chelmsford

Job Title:Customer Service Advisor

Location:Chelmsford

Hours:Monday to Saturday with one day off during the week, 8:00 AM - 4:30 PM

Salary:£12.30 per hour

Responsibilities:

• Perform general administrative duties, including filing, data entry, and managing correspondence.
• Maintain thorough and accurate customer records, maintaining confidentiality and in compliance with GDPR
• Prioritise and process customer enquiries submitted by email, chat, instant messaging, and phone.
• Liaise with clients, suppliers, and other stakeholders as required.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention
• Contribute to team efforts by accomplishing related tasks and achieving performance targets.

Requirements:

• Previous experience in an administrative role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Due to location must have own transport or be local

Job Type: Full-time