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Customer Service Advisor - Autowash, Sittingbourne
Pacifica
England
On-site
GBP 10,000 - 40,000
Full time
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Job summary
An established industry player is seeking a motivated Customer Service Advisor to join their dynamic team. This role offers an exciting opportunity to engage with customers and clients, managing inquiries and bookings for field service engineers. You will thrive in a fast-paced environment, utilizing your excellent communication skills to ensure customer satisfaction. With a focus on organization and efficiency, you will play a key role in maintaining high service standards. Join a company that values work-life balance and offers fantastic progression opportunities while contributing to the success of a thriving repair and sales business.
Benefits
Qualifications
- Strong communication skills and customer service experience required.
- Ability to manage multiple tasks efficiently.
Responsibilities
- Handle customer inquiries and book appointments for field engineers.
- Ensure tasks are completed in line with service level agreements.
Skills
Education
Tools
Job description
Autowash is a thriving white goods repair and sales business in Sittingbourne. We are professional, agile, and our goal is to provide fast, affordable domestic appliance repairs throughout Kent, also supplying new appliances and spare parts.
We have an exciting opportunity for a Customer Service Advisor to work within our busy central hub based in Sittingbourne. This role will involve dealing with both customers and clients in order to book in work for our field service engineers as well as handling any general inquiries - these could range from install queries, sales issues, and customer complaints. Therefore, an excellent telephone manner and a high level of both written and spoken English is required for this role.
This role will involve booking calls onto our bespoke online booking system, which in turn will then need allocating to an engineer, ensuring this is done in line with our SLAs. Organisation is key for this role as you will be juggling multiple tasks and ensuring all are done to a high standard.
You will be confident in using Microsoft packages, especially Word and Excel, and experience of using call booking systems previously will be advantageous, although full training will be given on our system.
This role is working Monday - Friday, 8.30 am - 5 pm.
The salary for this role is £12.30 per hour.
- Company Pension scheme
- 30 Days annual holiday allowance including 8 bank holidays
- Wellbeing and fantastic work-life balance
- Excellent opportunities for progression and promotion within our business
- Death in service benefit at 3x salary
- Company online retailer saving portal
- Complimentary MAP - (Multi Appliance Protection) for your own home appliances
- Specialist training
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