Enable job alerts via email!
Customer Service Advisor – Events and Weekends Away
Recruitment Avenue
Greater London
On-site
GBP 24,000 - 32,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An energetic events agency is seeking a Customer Service Executive to be the first point of contact for clients booking exciting Stag and Hen weekends. This role involves coordinating fun activities like go-karting, cocktail making, and spa days, ensuring every detail is perfectly arranged. With a focus on excellent customer service, you'll manage bookings and resolve any issues that arise. Join a vibrant team where your organizational skills and outgoing personality will shine, and enjoy the perks of travel across the UK and Europe to experience the events firsthand. If you are passionate about events and love to delight customers, this is the perfect opportunity for you.
Benefits
Qualifications
- Excellent communication and customer service skills are essential.
- Strong organizational skills and ability to manage multiple tasks.
Responsibilities
- Book hotels and activity centers while ensuring smooth operations.
- Communicate all booking details directly with the Lead Organiser.
Skills
Job description
The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK.
They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe.
The Customer Service Executive will be the first point of call after a customer book.
They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days.
The packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers.
Responsibilities:
- Book up hotels and activity centres and perform other general booking administration.
- Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event.
- Communicating all aspects of the booking directly with the Lead Organiser.
- Utilising a variety of communication channels from email, phone, internal messaging and booking systems.
Candidate Requirements:
- Excellent confident communication skills
- Provide excellent customer service and a winning telephone manner
- Naturally inclined to please and delight customers
- A strong grasp of English language writing skills
- A strong aptitude for numbers and calculating booking balances
- Excellent organisation and multi-tasking skills
- A strong ability to resolve all booking issues
- Outgoing personality. Enjoys socialising and experiencing nightlife
- A strong work ethic and good time management keeping
- Be passionate about organising events and understand the importance of the Hen and Stag weekends
Employee Benefits:
- Base Salary + incentives for achieving customer satisfaction targets
- 20 days Holidays + Bank Holidays
- Pension arrangements
- Monthly reward celebrations for delighting customers
- Incentive vouchers for over performing and internal competitions
- Travel around the UK and Europe to test and experience the events and activities we sell
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
