Customer Service Advisor - 6 months contract

Sodexo Group; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job description

Customer Service Advisor - 6 months contract

Job Introduction

As a Customer Service Advisor at Sodexo Offices in Salford, you are a proactive problem solver and a valued connector between our services and customers. You play a crucial role in ensuring exceptional experiences for every customer, delivering high-quality service with care and efficiency. Your dedication contributes directly to the satisfaction and loyalty of our clients and customers, making a meaningful impact every day.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

Key Responsibilities

• Accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
• Work within processes and procedures.
• Respond quickly and efficiently to incoming telephone, email, messages in line with client service levels, with attention to detail when obtaining and inputting information.
• Maintain a clear and professional telephone manner.
• Achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
• Attend training and coaching sessions and incorporate any necessary changes in duties, methods, working hours and procedures.
• Identify potential areas of improvement and highlight them to your Team Leader.
• Be flexible and adaptable to change.

The Ideal Candidate

• Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.
• Basic understanding of computer hardware, peripherals and applications (e.g., networks, shared files and folders, report creation).

Package Description

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discounts to maintain a healthy lifestyle, and a confidential 24/7 employee assistance programme providing independent support to overcome life’s obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits, please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome and can be their best selves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications from candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.