Customer Service Advisor

Job Description

• East Suffolk Council - East Suffolk House, Melton Suffolk IP12 1RT
• £24,790 - £27,269 per annum pro rata
• Permanent
• 22.2 hours per week (Tues, Wed and Fri 8.45am – 5pm)

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

Your role

We are looking for five Customer Service Advisors to join our Customer Services team. You will join a highly skilled and committed team of professionals delivering the council’s Customer Contact Service, offering a first-class customer experience and maximising value for money.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the team’s Cultural Values will play a key part in the role in working to these values.

We operate a flexible, hybrid working model consisting of both office and home working based on operational needs of the team. During the training programme, most of the time the successful applicants will be office based. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

You will need

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability to work well both as part of a team and using your own initiative.

A minimum of four GCSEs at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous. For Band 3, you would need 18 months relevant experience and training within a customer services environment.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information.

For more information

For an informal discussion regarding this post, please contact Daniel Chapman by calling 07557312715 or by emailing daniel.chapman@eastsuffolk.gov.uk.

Closing date: 13 April 2025.

Interview date: Week commencing 21 April 2025.

How To Apply

1. Step 1 - Read the advert and the Job Description and Person Specification.
2. Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
3. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.