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Customer Service Advisor

The Recruitment Co.

Whitehaven

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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Join a dynamic team as a Customer Service Advisor in Whitehaven, where your commitment to customer satisfaction will shine. This role offers full training and a supportive environment, perfect for those looking to grow in a customer-focused position. You will engage with customers, resolve inquiries, and contribute to process improvements that enhance service delivery. With a competitive hourly rate and a temp-to-perm contract, this opportunity is ideal for individuals eager to make a positive impact in a thriving customer service department. Don't miss out on this chance to develop your skills and advance your career!

Passion for delivering exceptional customer satisfaction.
Ability to diagnose customer issues with effective questioning.

Provide high levels of customer satisfaction in every interaction.
Accurately record and process a variety of customer inquiries.

Customer Service

Active Listening

Data Interpretation

Process Improvement

Customer Service Advisor based in Whitehaven

Offering £13.60 per hour, paid weekly - every Friday

Start date: 31st March 2025

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven. In this role, you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact.
Identify and implement process improvements to enhance service to the customer and operational performance.
Work in partnership with operations employees at all levels of the organization to ensure work activities are resolved to the satisfaction of the customer.
Accurately record and process a variety of customer inquiries.
Diagnose customer issues through detailed questioning and active listening.
Investigate and interpret data held on a number of different systems.
Manage customer expectations and set and agree timescales for actions to be performed.
Promote products in line with marketing input.
Conduct outbound calls following events and system unavailability.
Review own performance statistics and take responsibility for personal development.
Respond to and resolve written customer contacts.

The Hours:

Our client is offering contracts for 37.5 hours between 8am and 8pm.

The Pay: £13.60 per hour