Customer Service Advisor

TN United Kingdom; West Bromwich; On-site; GBP 24,000; Full time

Job description

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Location: New Square Branch (West Bromwich)

Salary: £23,964 per annum

Contract: Permanent

Hours: 35 hours per week (09.00 18.00, Monday Saturday)

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.

As a Customer Service Advisor at our New Square Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

What the role will look like:

1. To be the face of the West Brom
2. Identifying and providing solutions to customers’ needs
3. Providing solutions to individual customers’ needs
4. Cash and cheque handling
5. Supporting with customer queries around their mortgages and savings
6. Supporting with local community projects

What you will bring to the role:

1. You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
2. Exceptional customer service experience with a genuine interest in customers & their needs.
3. Driving enthusiasm within a team.
4. You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

1. We pride ourselves on our development opportunities and always look to promote from within wherever possible,
2. Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
3. 2 paid volunteering days a year,
4. Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
5. Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
6. Life assurance provided by the Society at 4 times your salary,
7. Yearly performance related pay scheme and pay review,
8. Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
9. Salary Sacrifice Electric/Hybrid Car Scheme,
10. And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [emailprotected].

Do it today and click apply!

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.