Customer Service Advisor

IMH Recruitment; Wath upon Dearne; On-site; GBP 1,000; Full time

Job description

IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

1. Deliver exceptional customer service as the first point of contact.
2. Handle customer inquiries and provide accurate product/service information.
3. Build strong relationships with customers.
4. Coordinate deliveries by liaising with couriers and customers.
5. Manage and update customer accounts using various systems and databases.
6. Process orders and manage related administration tasks.
7. Handle complaints effectively with professionalism and care.
8. Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

1. Strong problem-solving abilities.
2. Excellent verbal and written communication skills.
3. Proficient in using computers and multiple systems.
4. Previous experience in call handling, email handling, or live chat.

Hours and Pay:

1. Tuesday to Saturday: 09:00am to 17:30pm
2. £13 per hour.
3. Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Submit your updated CV and contact our office on (phone number removed) for further details.