Customer Service Advisor

Reymas Group; Toddington; On-site; GBP 24,000; Full time

Job description

A Customer Care Advisor is needed in Toddington, Cheltenham, to join a fast-paced, customer-focused environment. This permanent, full-time role, which is currently trialling a 4 day working week, involves supporting customers by answering queries, providing product information, and resolving issues across various communication channels. The role requires someone who is detail-oriented, proactive, and committed to delivering excellent service. Ideal for those with strong communication skills and an interest in renewable energy, this role supports the wider goal of energy independence and sustainability.

Key Responsibilities

1. Handle customer enquiries via phone, email, live chat, and social media.
2. Resolve customer issues promptly and effectively.
3. Provide accurate product information and updates.
4. Record interactions and transactions in CRM systems.
5. Collaborate with colleagues to share knowledge and support during busy periods.
6. Meet agreed performance targets and KPIs.
7. Maintain up-to-date knowledge of product features and industry developments.
8. Escalate complex issues to the appropriate teams.
9. Contribute ideas to improve customer service and processes.

Experience & Skills Required

1. Previous experience in a customer service role.
2. Confident using CRM systems and digital communication tools.
3. Strong written and verbal communication skills.
4. Ability to manage multiple tasks in a fast-paced environment.
5. Knowledge of renewable energy or tech products is an advantage.

What's on Offer

This role offers the chance to be part of a growing team in the renewable energy sector. You'll work in a supportive environment where professional development is encouraged. With new product launches on the horizon, there are exciting opportunities to grow alongside the business and help drive a more sustainable future at the same time. A 4 day working week, Training and development opportunities internal and external to company, Cycle to work scheme, Salary Sacrifice EV Car Scheme, Free EV charging at work, Staff family and friends product discounts, Free on-site gym, Breakfast and tea/coffee facilities supplied, Free hot food truck lunch, Team Events & more.

Salary

£24,000 starting Base Salary + Pension, 28 days holiday + Christmas shutdown, Free on-site Parking, Free EV Charging, Salary-sacrifice EV Car Scheme, Cycle to work scheme, Employee Assistance Programme, Free on-site gym, Breakfast and tea/coffee facilities supplied, Free hot food truck lunch, Training & Development Opportunities, Team Events & more.

Hours

4 Day Working week - between Mon - Fri: 8:30am - 6:30pm with a rolling rota of day off.

Location

Gloucestershire.

Company

A growing organisation and well-known global brand positioned as leader in the energy storage sector, focused on delivering innovative and sustainable solutions to both residential and commercial markets.

Diversity & Inclusion

Reymas Group operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.