Customer Service Advisor

Mears Group; Thurrock; On-site; GBP 28,000; Full time

Job description

Annual salary: up to £27,077.51

Customer Service Advisor

Thurrock

Full Time Permanent

Salary up to £27,077.51 per annum

We are the largest provider of repairs and maintenance and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations, and Housing Associations.

About the Role:

As a Customer Service Advisor, you will be working alongside Thurrock Council in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

Day to Day Duties:

1. Taking calls from tenants
2. Repairs inbox (answering and responding to emails)
3. Booking repairs into the operatives' diaries
4. Booking in appointments for the residents
5. Dealing with repair emails from clients and residents
6. Liaising with the client
7. Liaising with operatives
8. Helping the Planning section

Role Criteria:

1. Customer service focused
2. IT literate, especially in Microsoft
3. Ability to deal with challenges and complaints
4. Reliable and hardworking
5. Excellent verbal and written communication skills
6. Good telephone manner

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Benefits We Can Offer You:

1. 25 days annual leave plus bank holidays
2. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
3. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
4. Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
5. Family-friendly policies

To apply, follow the link below or to discuss your application further please contact Laura Bourne at [e-mail].

Mears Group is a Disability Confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individuals and ensuring equal access to opportunities for all, regardless of social economic background or individual makeup.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.