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Customer Service Advisor

TN United Kingdom

Talke

On-site

GBP 20,000 - 30,000

Yesterday

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Join a thriving independent company known for its exceptional customer service! This is a fantastic opportunity for passionate individuals to become Customer Service Advisors. You will play a key role in ensuring customer satisfaction by addressing queries and complaints in a fast-paced environment. With ongoing training and a culture that values every employee, this role offers a pathway to career progression. Enjoy a supportive atmosphere where your contributions are recognized, and take part in fun events that foster a sense of community. If you are ready to make a difference in customer service, this position is for you!

Onsite Parking

Performance Bonus after 6 months

Excellent ongoing training and support

Fun days and events

Recognition awards

Recreational break out rooms

Career development opportunities

Experience in customer service roles is preferred.
Passionate about helping people and working in a team.

Handle high volume incoming calls and resolve customer issues promptly.
Maintain accurate customer records and manage complaints effectively.

Customer Service

Communication Skills

Problem-Solving

Teamwork

Ability to Work Under Pressure

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Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident and have the passion for customer service and helping people, this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

Dealing with high volume incoming calls
Resolving customer issues in a timely manner
Liaising with external contractors to arrange and manage resolutions to the queries raised
Dealing with a variety of questions and queries
Promoting the benefits of using the services the company provides
Assisting with contract renewals and retaining customers
Dealing with complaints
Maintaining accurate customer records using the in-house system

CUSTOMER SERVICE REQUIREMENTS

Ideally experienced dealing with customers on the telephone
Passionate about helping people
Team player
Able to work in a fast-paced environment
Able to work under pressure
Due to location, it is preferred you have your own transport

PACKAGE AND BENEFITS

Week One Shifts: 8am-4.30pm
Week Two Shifts: 10.30am-7pm
Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
Onsite Parking
Performance Bonus after 6 months
Fantastic opportunity to build a career
Recreational break out rooms
Excellent ongoing training and support
Fun days and events
Feel valued every day
Recognition awards

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