Customer Service Advisor

911 Staffing Ltd; Stratton St. Margaret; On-site; GBP 20,000 - 30,000; Full time

Job description

Our client is seeking an experienced Customer Service Advisor to provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working within all areas of the business to maximise the distribution of their products, while also covering the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, be a good multitasker, and have a willingness to learn at speed.

Key Responsibilities:

1. Assist with answering all incoming telephone calls in a professional and competent manner over busy periods.
2. Make outgoing calls to customers regarding queries.
3. Respond to internal and external enquiries via email and phone in a timely manner.
4. Input UK and Export orders via email, over the phone, and our electronic ordering system.
5. Manage and update customer accounts, including new accounts in our internal and WMS system.
6. Manage the DPD dashboard daily.
7. Work closely with UK and Export Sales, Product Management, and Marketing to maximize the distribution of the brand.
8. Keep the CRM database updated and work with reports on Power BI.

Training & Experience

Essential

1. Experience using MS Excel.
2. Experience in Outlook and Word.
3. Experience in customer service or a telephone-based role.
4. Excellent phone manner.

Desirable

1. Experience within the automotive aftermarket sector.
2. Experience with CRM, Power BI, and Smartsheet.

Knowledge & Personal Skills

Essential

1. Fluent in English.
2. Highly motivated, confident, and enthusiastic.
3. Team working, able to build strong relationships (internally and externally).
4. Methodical and organised.

Desirable

1. Fluent in French and/or German.

The role is office-based in North Swindon, Monday to Friday.
Working hours: 9am to 5.15pm.

Benefits:

1. Opportunity for permanent placement after 12 weeks.
2. Environment: Work from our modern Swindon offices.
3. Growth Opportunities: Be part of an ambitious, fast-growing company.
4. Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork.
5. Workplace pension.
6. 28 days holiday (including bank holidays).
7. On-site parking, drinks & fruit complimentary.
8. For permanent staff - Service gifts for 5, 10, 15 plus years.
9. Increased holiday for long service.