Customer Service Advisor

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

• Up to £23,875 (depending on experience)
• Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors.