Customer Service Advisor

Sequence HQ; Spalding; On-site; GBP 20,000 - 24,000; Full time

Job description

Job Description

Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

• Up to £23,875 (depending on experience)
• Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding, and fun environment
• Team incentives

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, but we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords, and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail-oriented
• Organised and able to prioritise workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors. Following the acquisition of Countrywide in 2021, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 16,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.