Customer Service Advisor

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Customer Service Advisor, Southend on Sea

Client:

Hood Group Ltd.

Location:

Southend on Sea, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Are you looking for a role where you can represent a leading brand and deliver outstanding customer service?

Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.

Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we are committed to helping our partners, including John Lewis Partnership and Ticker Insurance, to transform their insurance propositions through pioneering business models and products.

What will I do in the role?

• The most important part of the job – being our Brand Ambassador
• The first point of contact for all customer queries
• Handling a high volume of inbound and outbound customer calls
• Provide outstanding customer service across telephone, webchat and email. This usually involves dealing with existing policies queries, changes, renewals, sales queries, payments and general policy administration.
• Make sure the customer is at the heart of every conversation
• Updating customer records as necessary.

What do I need?

• Good customer service experience, ideally in a call centre
• A genuine passion and desire for delivering ‘excellent customer service’
• Ability to adapt your style for each customer
• Ensuring an empathetic approach for all our customers
• Strong written and verbal communication skills
• A true team player
• Strong IT skills, including the ability to compose emails, use Word, Excel, Outlook and other in-house databases
• Tech savvy; able to navigate different systems and conduct multiple webchats simultaneously
• Drive and willingness to learn

What are the working hours?

• Full-time: 40 hours per week on a rotating shift basis, between the hours 8.00am–8.00pm, Monday to Friday, Saturdays, Sundays & Bank Holidays between the hours 9.00am-5.30pm.
• Part-time: 24 hours per week Monday to Friday with set hours, working an 8-hour day.

We are also looking to recruit flexible shift patterns on weekends and bank holidays.

Why work for us?

At Hood Group, we take pride in our dynamic work environment that champions innovation and initiative. Being a part of our team means belonging to a vibrant community that makes working at Hood Group special.

• A vibrant and lively office space in the heart of Southend, easily reachable via public transport
• Holiday allowance of 31 days (including bank holidays)
• Access to our Christmas Savings Club
• Engaging company events that strengthen the Hood Group community
• A rewarding work culture, supported by our employee recognition scheme – Hood Heroes
• Employee Assistance Program
• Income protection cover
• Eye care vouchers, including discounts on glasses

And there’s more benefits…….

We have a new, modern office based right in the heart of Southend-on-Sea, just off the high street.

We will provide you with a laptop and any other professional equipment required, and you will also receive a working from home allowance.

We require you to have a fast & stable home fibre broadband, with a minimum consistent speed of 20mbps download & 10mbps upload, available at all times.

We have a robust full-time 4-week training programme that requires you to be in our office for the first 6 months of your employment and be able to travel to our Southend office regularly.