Customer Service Advisor

Our client is recruiting for a Customer Service Coordinator on a permanent basis based in Southend. This role is purely office based. You will need excellent Excel skills, strong administration ability, and good customer service skills.

You will be required to work shifts Monday- Friday between 8-6PM - i.e. 8-4/9-5/10-6 this would be on a rota basis. Please only apply if you are flexible regarding hours of work.

Benefits:

• Private healthcare
• 25 days holiday + bank holidays
• Employees assistance programme
• Salary sacrifice pension
• Electric car scheme
• Cycle to work scheme

Responsibilities:

• Handling inbound telephone calls promptly.
• Proactively resolving customer enquiries.
• Producing quotations and estimates.
• Processing purchase orders.
• Coordinating email traffic within shared inboxes.

Requirements:

• Strong communication skills
• Intermediate IT skills to include Excel, Word, and Outlook
• Strong attention to detail
• Self-motivated with a flexible can-do attitude
• Good inter-personal skills, must be able to work as part of a team as well as individually