Customer Service Advisor

The Work Shop Resourcing Ltd; Southampton; On-site; GBP 26,000; Full time

Job description

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family-run business based in Southampton.

As a Customer Service Advisor, you will be working as part of a team in supporting the Sales and Customer Service Managers and ensuring all customer needs are met and anticipated.

Responsibilities of a Customer Service Advisor:

1. Expertly handling customer enquiries via telephone and email.
2. Liaising with cross-functional teams to ensure customer satisfaction and service excellence.
3. Processing customer orders and maintaining up-to-date records.
4. Managing orders and ensuring timely delivery.

The ideal Customer Service Advisor:

1. Prior customer service experience, ideally within a manufacturing or packaging industry.
2. Excellent written and verbal communication skills and ability to provide professional and friendly customer service.
3. IT literate and confident user of Outlook, Excel, and Word with high levels of attention to detail.
4. Positive attitude and willingness to learn and apply new skills toward improving customer satisfaction.
5. Strong organisational, prioritising, and problem-solving skills.

The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £25,480 alongside many benefits, including a great holiday allowance of 28 days and high-end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym, and more!

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW.