Customer Service Advisor

Gi Group; Slough; Hybrid; GBP 1,000; Full time

Job description

Are you an experienced Customer Service Advisor looking for an exciting opportunity to showcase expertise in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you!

MUST BE 2 YEAR REFERENCABLE

£14 per hour
37.5 hours a week
Monday to Friday (3 days in the office + 2 days work from home)

Main Purpose of the Position:

To ensure all communication with customers is in a professional and timely manner and resolved to the customer's satisfaction using the appropriate channels. Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.

Skills and Qualifications:

1. Excellent communication skills, both verbal and written.
2. Strong problem-solving and analytical skills.
3. Ability to work effectively under pressure and manage multiple tasks simultaneously.
4. Knowledge of DHL services and operating systems.
5. Customer-focused attitude and commitment to providing exceptional service.
6. Ability to adapt to changing priorities and handle a variety of customer inquiries.

Key Responsibilities:

1. Handle Customer Inquiries
2. Resolve Issues
3. Provide Accurate Information
4. Maintain Professional Communication
5. Utilise Systems
6. Promote Self-Service
7. Contribute to Improvement
8. Meet Performance Goals
9. Handle Outbound Calls
10. Escalate Issues

If you are interested in this position, please apply online or email your CV.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.