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Customer Service Advisor
Back 2 Work Complete Training
Sheffield
On-site
GBP 23,000 - 25,000
Full time
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Job summary
An established industry player is looking for enthusiastic Customer Service Advisors to join their team. This role offers a competitive starting salary with opportunities for growth and bonuses. You'll engage with customers, helping them resolve a variety of broadband-related queries, ensuring a positive experience. The company values employee development and offers a range of benefits, including flexible family leave and healthcare options. If you're passionate about delivering excellent service and want to grow your career, this is the perfect opportunity for you.
Benefits
Qualifications
- Strong customer service skills are essential for this role.
- Excellent communication and problem-solving abilities are required.
Responsibilities
- Assist customers with broadband tech-related queries over the phone.
- Provide support for both simple and complex customer issues.
Skills
Job description
We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.
Customer Service Advisor benefits:
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Training is included to prepare you for this role.
Customer Service Advisor role:
You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
Customer Service Advisor pay: £23,504.00 - £24,064 per annum + Uncapped commission.
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