Customer Service Advisor

Leaders Romans Group; Salford; On-site; GBP 25,000 - 30,000; Full time

Job description

Job Title: Customer Service Advisor

Location: Manchester

Brand: LRG

Salary: £25,000 OTE, (uncapped commission)

Hours: Monday - Friday 9am - 5:30pm.

Brand:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary:

Reporting to the Team Leader, LRG are seeking a Customer Service Advisor to join our dedicated and dynamic team based in Manchester. As a Customer Advisor, you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact assisting them with inquiries, booking appointments along with providing information and cross-selling our additional services.

Key Responsibilities:

• Contacting previous and current clients to discuss the opportunities LRG can offer
• Showcasing excellent customer service skills and building rapport with customers
• Processing customers' online applications and converting to appointments/leads for local branches
• Assisting in the sales process by promoting products/services and identifying upselling or cross-selling opportunities
• Working towards achieving KPI’s set by the Managers

What are we looking for:

• Outstanding communication and interpersonal skills
• Excellent time management and organizational skills
• The ability to educate our customers on a range of services LRG offers
• Grade C at GCSE level in English Language or equivalent
• Highly motivated and career-oriented

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market-leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.