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Customer Service Advisor
Phoenix Medical Supplies
Runcorn
On-site
GBP 23,000
Full time
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Job summary
An established industry player is seeking passionate Customer Service Advisors to enhance customer experiences at their Runcorn contact center. This role is perfect for those who thrive in dynamic environments, as you will be responsible for delivering top-notch service, managing customer inquiries, and supporting healthcare professionals. With a commitment to ongoing training and development, this full-time position offers the chance to grow your skills while working in a collaborative team. If you're dedicated to providing exceptional service and enjoy a busy work atmosphere, this opportunity is ideal for you.
Benefits
Qualifications
- Experience in a contact center or busy customer service environment is essential.
- Professional telephone and written communication skills are a must.
Responsibilities
- Provide excellent customer service and handle incoming calls.
- Place customer orders and resolve queries effectively.
Skills
Education
Job description
Job Type: Permanent
Job Sector: Unspecified
Region: North West
Location: Runcorn
Salary Description: Competitive
Posted: 11/11/2024
Recruiter: Phoenix Medical Supplies
Job Ref: kal-PHOENIXHealthcareDistributionLimited-41966-644
Job Views: 1
Location: Runcorn, office-based
Salary: £22,678.50 per annum
The PHOENIX Group is currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.
The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes:
- Dealing with incoming calls
- Placing customer orders
- Investigating and resolving customer queries
- Informing customers on all aspects of our services and product ranges
- Proactive service calls
It is essential that you have experience of working within either a contact center or busy customer service environment. You will be customer-focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills. A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.
In return, we offer fantastic training and coaching with ongoing development opportunities. The role is full-time, working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.
INDPMS
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