Customer Service Advisor

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Employer: NFU Mutual

Location: Penrith

Salary: Up to £25,600 after successfully completing all training and product licensing requirements.

Closing date: 15 Feb 2025

Sector: Customer Services

Role: Assistant

Contract Type: Permanent

Hours: Full Time

The Role

Customer Service Advisor - Penrith, Cockermouth or Appleby

Job Types: Full-time, Permanent, Based in Penrith, Cockermouth or Appleby.

Salary: Up to £25,600 after successfully completing all training and product licensing requirements.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments. We have been providing quality insurance for our customers for over 110 years. We carefully balance delivering excellent service to our customers while ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.

About the Agency

As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values.

The Role

We are looking for a Customer Service Adviser working from our modern offices located either in our Penrith, Cockermouth, or Appleby Branches in Cumbria.

Typical Duties

1. Responding to customer enquiries over the telephone or face to face in the branch.
2. Acquiring and maintaining a knowledge of NFU Mutual General Insurance products.
3. Reviewing and advising customers on their general insurance requirements.
4. Enabling cross-selling opportunities to new and existing customers.
5. Administering all customer instructions to completion and compliance standards.
6. Processing and dispatching renewal documentation.
7. Producing correspondence to required timeframes and quality standards.
8. Developing and sustaining effective working relationships with customers and all members of the Agency.
9. Obtaining customer appointments for our financial advisor.
10. Handling customer payments/accounts queries/banking.

Desired Skills and Qualities

1. Determined with a strong willingness to learn.
2. Able to communicate effectively, both written and verbal.
3. Able to problem solve and use own initiative and judgement.
4. Willing to work as part of a team.
5. Practical and hands-on attitude with strong attention to detail.
6. Organised and hardworking.
7. Well-mannered and presentable for the role.
8. Reliable and dependable.
9. Seeking to uphold standards.
10. Demonstrates attributes of honesty, integrity, due skill, care, and diligence.
11. Desire to build a long-term career with NFU Mutual.
12. Previous sales and customer service experience an advantage.

Our Commitment to You

1. Competitive salary with opportunity for progression.
2. Contributory pension scheme.
3. A focus on your professional development, with full training provided.
4. 4 Day Week - 34 hours a week over 4 days.
5. 25 days annual leave (inclusive of UK bank holidays).
6. Flexitime enabling you to earn up to an extra 4 days off each year.
7. Free Parking.

Please email your CV with a covering letter to david_j_jones@nfumutual.co.uk.

Closing date for all applications 10/02/2025.

Please note you will be employed by an agent of NFU Mutual and not by NFU Mutual directly.