Customer Service Advisor

NHS; Oxford; On-site; GBP 13,000 - 16,000; Part time

Job description

Job summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK:

Application Link

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK.

This role is being advertised as a Customer Service Advisor however the successful applicant will be employed as a Client Care Coordinator.

Main duties of the job

Be the Heart of Compassionate Care

Step into a role where your warmth, empathy, and organisational skills will guide clients through their journey toward informed and compassionate care.

Your Role: As the first friendly face or voice our clients encounter, you'll be at the heart of ensuring their experience is smooth and supportive. From managing phone consultations and handling reception duties to processing vital data, you'll play a crucial role in connecting clients to the care they need.

What Makes This Role Special?

• Be part of a welcoming and supportive team dedicated to empowering clients.
• Enjoy meaningful interactions both in person and over the phone, offering guidance and reassurance every step of the way.
• Work alongside both clinical and non-clinical colleagues in a positive and collaborative environment.

Prior healthcare experience is beneficial but not essential. Our comprehensive training at our Oxford Regional Treatment Centre will equip you with all the knowledge and skills you need to thrive.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We are proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Date posted

21 March 2025

Pay scheme

Other

Salary

£13,668.60 to £15,035.46 a year dependant on experience and skills

Contract

Permanent

Working pattern

Part-time

Reference number

B0539-25-0069

Job locations

Woodfarm Health Centre, Peppercorn Avenue, Headington, Oxford, OX3 8RZ

Job responsibilities

For more information on the role, please refer to the following job description: Job Description

Person Specification

Experience

Desirable

• Experience in customer service

Employer details

Employer name

MSI Reproductive Choices

Address

Woodfarm Health Centre, Peppercorn Avenue, Headington, Oxford, OX3 8RZ

Employer's website

MSI Careers