Customer Service Advisor

Job Description

What we’re looking for
We are looking for full-time Customer Service Advisors to join our team based in Oldham, offering Hybrid working opportunities. The Customer Service team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm.

Our Customer Service Advisors come from a variety of different employment backgrounds, so we know that previous experience of working in housing or in a contact centre isn’t essential. We know that to succeed in this role you will be resilient, enthusiastic, and most importantly, care about customer service.

You will be a talented communicator with the ability to handle sometimes challenging conversations with some of our vulnerable customers, whilst delivering a great service. You will also be a proactive and positive person with a real ‘can do’ attitude who loves to contribute ideas to further improve customer service processes.

Essential experience:

1. Proven experience of providing excellent customer service. The ability to work methodically, follow agreed procedures and accurately record data and information.
2. Excellent oral and written communications.
3. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
4. The ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements.

Location

Our Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively in both an office and a home-based environment.