Customer Service Advisor

Capitol-Invest - Société Immobilière de la région de Bruxelles; Norwich; On-site; Full time

Job description

If you're passionate about helping others, enjoy providing excellent customer service, and eager to earn a salary while developing essential skills for your career, this is the perfect opportunity for you!

Due to continued growth, Spider is advertising for a vibrant Optician and Hearing store located in the centre of Norwich, Norfolk, who is looking for a motivated and customer-focused individual to join their team as a Customer Service Advisor, where you will undertake a 15-18-month Optical Advisor Apprenticeship.

You will achieve an Optical Advisor Level 3 qualification, opening doors to numerous career advancement opportunities. You will be able to display strong communication & listening skills, deliver a high quality of service & confidently discuss and fully understand optical products and services.

Fantastic Company Benefits Include

Alongside a supportive learning environment, you'll enjoy an array of benefits that make working with this company even more rewarding:

• Competitive Salary: Starting from £7.55 an hour (National Apprenticeship Wage depending on age)
• Hours: Working 40 hours per week, working 5 days across 7 days, working across the following shifts 9am - 5.30pm, 8.15am - 4.45pm and 10am - 6.30pm.
• Holiday: 28 days including bank holidays
• Employee extras such as: Discounted hearing and eyecare benefits, Bonus scheme to reward your hard work, Exclusive discounted benefits scheme, Uniform, WeCare (a UK confidential employee support service), Headspace (wellbeing support to keep your mind healthy) as well as outstanding clinical and professional development opportunities.

About The Role

This Customer Service Advisor role is your ticket to an exciting career in optics! This is more than just a job; it's a chance to learn, grow, and make a difference in people's lives every day. Your journey starts here, and you will be supported every step of the way as you develop your skills and knowledge in a dynamic and collaborative environment. As a Customer Service Advisor, you'll play a crucial role in the customer journey.

Key Duties Include

• Welcoming customers into the store with enthusiasm and professionalism.
• Booking eye tests and ensuring a smooth process for customers.
• Conducting pre-screening for customers to ensure they receive the best possible care.
• Offering stylish advice and recommendations to match frames with individual tastes.
• Measuring frames and lenses to ensure perfect fit and vision.
• Handling phone calls with care, providing information and support to our customers.

About You

To be a successful Customer Service Advisor you will be bright, enthusiastic, thrive in a team environment and are eager to learn! You will need GCSE Maths and English Grade 9-4 (A*-C) and meet the residency requirements (having lived in the EU for 3 years or more with the right to work in the UK). You will need to live within Norwich as need to be able to easily commute to work on weekends and bank holidays. Importantly, to be considered for this apprenticeship opportunity you must have not previously worked in the optical sector.

Ready to embark on this exciting opportunity? If you are driven, dedicated, and ready to develop your skills in an engaging team environment apply now to kickstart your career as an Optical Assistant. Please submit your CV including a covering paragraph as to why you are interested in this opportunity. We look forward to hearing from you.

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If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.