Customer Service Advisor

MTrec Ltd Commercial; North Shields; Hybrid; GBP 20,000 - 30,000; Full time

Job description

Rewards and Benefits on offer:

1. You will be working Monday - Friday (Apply online only)
2. 25 days holidays + bank holidays increasing to 28 after 5 years
3. Pension - Employee 5% and Employer 3%
4. Free Parking on site
5. Free Daily Fruit drops
6. Free Breakfast for all staff
7. Death in service 3 times salary
8. Employee Assistance programme
9. Discount platform
10. Day off for your birthday
11. Free flu jabs for anyone that wishes to have them
12. Cycle to work scheme
13. Salary sacrifice Season ticket for the metro
14. Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service oriented individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

1. First line response to incoming calls.
2. Accurately and speedily set up new claims.
3. Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
4. Professional handling of calls to ascertain liability and move forward in a positive manner.
5. Accurately setting up of new claims with all preliminary tasks completed.
6. Proactively manages third party captures.

About you:

1. Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
2. Good attention to detail
3. IT literate and competent keyboard skills
4. Good communication skills
5. Flexible and able to support other areas
6. Assertive telephone manner to maximise the volume of calls taken
7. Ability to take ownership of possible problems