Customer Service Advisor

We are looking for a Customer ServiceAdvisor to join a nationalCustomer Contact Team based in a call centre environment in the heart of Middlesbrough(TS1)

This role is STARTING 7TH JANUARY 2025

Start a new & exciting career within theBanking & Financial services sector, within our clients award-winninginternational companythat operates within 7countries and have 27,000 colleagues.

• Salary: £23,020pa+ performance based bonus
• Any 5 days out of 7 – Includes Weekend Work on rotation
• Shifts times between 07:00to 23:00
• Latest start time 15:00
• Contracted to 38.33 hours per week

**Hybrid working Offered after initial 12–16-week on-housetraining**


As aCustomer ServiceAdvisor,you will be thefirst point of contactforcustomers. Throughgreat conversations,you willunderstand the customers situation,take full ownership during theinvestigation of the situationandsupport the customer toa resolution.

Working as part of thecustomer service team, you willensure all callsin areanswered within company guidelines, providingexcellent customer service, navigating multiple systemsduring the calls to find and log all details to support finding the answers, sostrong computer skillscoupled with the ability to deal with sometimesdistressed or upset customers is a must.

Due to the nature of this role, coming from aRegulatedbackground is advantageous, but not necessary as long as youhave agreat telephone manner,aproblem-solving mind,and aflare for resolving issues.

A DBS and Financial check will be completedas part of the vetting process.

Customer Service Advisor - Role & Responsibilities:

• Make sure to put customers first - taking ownership of their queries building rapport quickly and providing the highest level of customer experience
• learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.
• Diagnose a full range of customer needs, providing appropriate product information, help and support to meet the needs identified
• Possess good attention to detail and grow the confidence to spot and call out issues and trends to improve customers' journey and experiences and escalate in briefing activities
• Make sure all customers are acknowledged and responded to within pre-arranged service levels and timeframes
• Make sure all interactions are fully, accurately and consistently logged and updated on the customer service systems
• Respond positively to customer objections using a range of questioning techniques, demonstrating empathy and understanding
• Take responsibility for managing your own workload to ensure all response times are met or exceeded
• Take personal ownership to keep knowledge of products, policy and procedures up to date
• Build and maintain strong working relationships with other parts of the organisation to support the delivery of outcomes and great customer experiences
• Proactively identify and escalate risks, taking responsibility for complying with all policies, procedures and regulatory requirements

Customer Service Advisor - Experience & attributes:

• Proven ability to deliver an outstanding customer experience in difficult situations
• Experience within customer service or hospitality welcome
• Be able to effectively communicate verbally and written
• Hold excellent attention to detail, with the ability to assess and understand information
• The ability to manage own workload and prioritise accordingly
• The confidence to make decisions within agreed discretionary limits

APPLY ONLINE TODAY and a member of the team will be in touch

Would also suit: Customer Service Advisor, Customer service, Contact Centre Advisor, Call Centre Advisor, Customer Advisor, Complaints Advisor, call handler, telesales, B2C, B2B, Sky, call centre, Tech adviser, Sales adviser, retail, Retail assistant.


Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.