Customer Service Advisor

Dynamic Vape Adviser Needed for Pioneering Retail Powerhouse!

About Us: At VapeHQ, we're not just a business; we're a hub of innovation. As an industry trailblazer, we've redefined what it means to be a retail player, and we're looking for someone who's as excited about shaping the future as we are.

Are you ready to step into a role that's as dynamic as it is rewarding? We’re a rapidly expanding player in the vape market, boasting 30+ locations across the UK, a bustling online store, and a vibe that just won’t quit. Our mission? To offer unparalleled vape experiences to our customers, and we need YOU to help make it happen!

What’s in It for You?

1. Competitive Salary Plus Commission: Earn a solid base and boost your earnings through our generous commission structure. Salary of £11.94 per hour, plus KPI based commission. 5/7 working pattern, 42-45 hours (Sunday shift depending).
2. Ongoing Training: Stay at the top of your game with continuous learning opportunities that keep you sharp and in-the-know.
3. Career Development: As we grow, we want you to grow too – take advantage of clear paths for advancement.
4. Store Discount: Enjoy a substantial discount on the best vape products in the market – indulge in your own vape journey. As well as store incentives!
5. Company Pension: Think ahead with a pension plan that’s as forward-thinking as our business model.

As our Vape Adviser, you’ll be the heartbeat of our operations, embodying the energy and innovation that our brand stands for. You’ll be entrusted with a diverse range of responsibilities, all of which are pivotal to our continued dominance and expansion in the market.

Your Role at Vape HQ:

1. Full-Time Flexibility: Our stores operate Mon-Sat 9am-8pm and Sun 10am-4pm, and your adaptable schedule will include covering shifts across Nottinghamshire, Lincolnshire, and Derbyshire sites.
2. Shift Pattern: The shift pattern will be either 9 AM - 6 PM or 11 AM - 8 PM.
3. Travel Savvy: With a valid driving licence and your own car, you’ll be the superhero covering local stores, ensuring Vape HQ’s standards of excellence are upheld everywhere. Fuel allowance provided.
4. Customer Experience Champion: Deliver expert advice, stellar customer service, and a passion for the products we sell.
5. Team Player and Lone Worker: Whether you’re supporting your fellow Vape Advisers or flying solo, your initiative will shine.

About You:

1. You’re a motivated self-starter with a passion for the vaping industry.
2. Customer service isn’t just a phrase; it’s your mantra.
3. You’re a problem solver – ready, willing, and able to tackle challenges head-on.
4. Flexibility is your middle name; you can pivot to the needs of the business with ease.
5. A clean driving licence and your own vehicle are part of your professional toolkit.
6. Eagerness to learn and harness new technologies for product management and customer service.
7. A team player mentality with a solo flyer's initiative and drive.
8. Previous retail experience is a bonus, but what we really want is someone ready to grow with us.

Don’t miss this chance to be a part of something huge. Vape HQ isn’t just a company; it’s a movement, and we want you at the forefront. Apply today!

Vape HQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: £11.94 per hour

Expected hours: 42 – 45 per week

Additional pay:

• Commission pay

Benefits:

• Company pension
• Store discount

Schedule:

• Day shift
• Overtime

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: Vape Advisor