Customer Service Advisor

JR United Kingdom; Manchester; Remote; GBP 25,000 - 35,000; Full time

Job description

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HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

As a Customer Service Advisor on the Managed Services Desk, you will be responsible for managing and growing relationships with HSS ProService’s largest customers.

The impact you'll have:

You will ensure customers needs are met while maintaining compliance with procedures, KPIs, and service agreements. This role is remote with significant face-to-face client interaction, requiring a proactive approach to both sales and service.

A typical day:

• Build and maintain strong relationships with key customers, acting as their main point of contact.
• Provide outstanding customer service, ensuring all client needs are met promptly and professionally.
• Drive business growth in line with annual targets through effective relationship selling.
• Represent HSS ProService professionally at client meetings, networking events, and industry functions.
• Arrange off-hires and report equipment breakdowns, ensuring supplier response aligns with SLA agreements.
• Manage customer POs and investigate invoice queries to ensure smooth financial transactions.

What you'll bring:

• Proven experience in a key account management role, ideally in a business services or hire industry.
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Highly organised, able to multitask and manage multiple customer accounts effectively.
• Experience handling inbound phone inquiries and providing first-class customer service.
• An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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