Customer Service Advisor

Insurance Advisor (Customer Service Advisor)

Salary: £23,000 - £25,000 Per annum + Bonus (Up to £3k per annum)
Location: Liverpool
Office based, Monday to Friday 09.00am – 17.00pm

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.

• Competitive salary range of £23,000 - £25,000 Per annum + performance and target bonuses up to £3,000 per annum
• Opportunity to work in a leading insurance provider
• Dynamic and supportive work environment
• Monday to Friday working hours

What you'll do:

• Provide an exceptional level of customer service dealing with queries and administering policies
• Offer support via the full range of Insurance products provided by the company in connection with customer requirements and needs for adjustments and claims support
• Plan and process mid-term adjustments and customer service queries efficiently
• Contribute to achieving individual and team goals by developing effective relationships internally and externally
• Adhere to both Company and FCA rules and guidelines

What you bring to the job:

• Customer service background in Insurance (Ideally in the life or motor insurance industry)
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT

What's next:
Ready to take your career to the next level? Apply now!

About the job

Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Admin and Secretarial
Workplace Type: On-site
Experience Level: Associate
Location: Liverpool
Job Reference: SQUYE5-C5E89920
Date posted: 14 January 2025
Consultant: Tom Halsall

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