Customer Service Advisor

We’re hiring for a Customer Service Advisor to join a small but busy team in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only, and free onsite parking. Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients, and dealing with complaints.

The role of Customer Service Advisor involves:

• Dealing with all incoming queries from clients.
• Assisting with any issues and liaising with the correct team to resolve them.
• Upselling additional products or services that suit their needs.
• Processing of new orders or any changes that need to be made.
• Focusing on dealing with complaints and retaining customers.
• Ensuring the retention levels for customers are kept at a good standard.

For the Customer Service Advisor role, you need:

• Previous experience in an office-based/telephone-based CS role.
• Ability to work well within a busy environment and enjoy a varied role.
• Knowledge of complaints handling and retentions.

As the Customer Service Advisor, you’ll get:

• Basic salary up to £30,000 per annum.
• Early finishes on a Friday.
• Opportunity to progress your role long-term.
• Summer and Christmas team get-togethers.