Customer Service Advisor

TN United Kingdom; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job description

This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Ipswich.

As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards, and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

As the first point of contact, you will liaise directly with the customer, the bodyshop, and any third parties to ensure an excellent customer experience.

About You

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you have a customer focus and teamwork mentality and are IT literate. Problem-solving and understanding when to escalate problems would be highly advantageous, as would the ability to identify and fully support development of retail sales opportunities. As a given, you must have experience of working in a fast-paced customer-facing role within the automotive industry, be that dealership, accident repair, service, or sales. A full UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to):

• fantastic bonus schemes
• free life assurance
• well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We’re a key part of one of the UK’s largest Automotive plcs, Redde Northgate – few other businesses can offer you the volume, variety, and long-term security as us.

You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.

We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group.

We’re growing – it’s an exciting time for the industry, and we’re committed to being at the cutting edge, investing in everything from our EV capabilities to our workshops and Training Centres.

We've recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, but it also lets you put money aside each month, and in addition, you can get discounts on your shopping, check what benefits you're eligible for, and can even put you in touch with a financial coach!