Customer Service Advisor

Job Advertisement: Customer Care Advisor
Location: Ipswich
Contract Type: Permanent
Working Pattern: Full Time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have the perfect opportunity for you! Join our client's dynamic team as a Customer Care Advisor at our Ipswich office.

What You'll Do:
As a Customer Care Advisor, you will play a vital role in our Customer Care Centre. Your responsibilities will include:

• Answering incoming calls and logging breakdown calls accurately.
• Ensuring all jobs logged receive an estimated time of arrival (ETA).
• Providing accurate and valid information to our customers.
• Liaising with mobile fitters and third-party engineers to minimise site delays.
• Managing emails in your personal inbox as well as shared inboxes.
• Collaborating with customers, depots, mobile fitters, and third-party suppliers.
• Escalating any issues to the Escalations Manager.
• Investigating and resolving customer queries with precision.
• Delivering exceptional levels of customer service via phone and email to both potential and existing customers.

What We're Looking For:
The ideal candidate will bring a blend of skills and experience, including:

• Good spoken and written English (minimum Grade C GCSE English Language required).
• Excellent negotiation and organisational skills.
• Outstanding communication skills across all channels.
• Experience in regular communication over the phone and via email.
• Proficiency in MS Excel and Office.
• Exceptional customer service skills and a desire to go the extra mile.
• The ability to work efficiently under pressure and manage your own workload.
• Prior knowledge of the plant hire industry is an asset!

Why Join Us?
Our client believes that people make the difference. They are dedicated to creating a workplace where you can thrive and grow. Here's what you can expect:

• A full-time position with standard working hours between 7:30 AM - 5 PM, Monday to Friday.
• A supportive and enthusiastic team environment where your contributions are valued.
• Opportunities for professional development and career advancement.
• Parking on-site.

If you are ready to take on a rewarding role that puts customer satisfaction at the forefront, we want to hear from you!