Customer Service Advisor

Osborne Appointments; Hemel Hempstead; On-site; GBP 27,000; Full time

Job description

Customer Service Advisor

OA is seeking a Customer Service Advisor to join our clients expanding team.

This is a great opportunity for someone with experience in a builders or plumbers merchants' environment who's confident handling sales and customer service in a fast-paced, trade-focused setting.

You'll be responsible for managing orders over the phone and by email, ensuring everything from order processing to delivery notes and paperwork is completed accurately and on time.

You'll play a key role in supporting the sales team and maintaining strong relationships with both trade and retail customers.

Location: Hemel Hempstead

Hours: Monday - Friday. 9am-5:30pm. Office based.

Salary: £27,000

Customer Service Advisor - Benefits:

20 days of annual leave + bank holidays
Company pension scheme
On-site parking

Customer Service Advisor - Key Responsibilities:

1. Receive and process orders via telephone and email promptly and accurately. Ensure all orders are entered into the system correctly and in a timely manner.
2. Interact professionally with customers via telephone and email to address enquiries, resolve issues, and provide exceptional service.
3. Generate and process delivery notes accurately, ensuring all necessary information is included and communicated effectively to the relevant departments.
4. Maintain organised filing systems for all sales-related documentation, including orders, delivery notes, and customer correspondence. Ensure easy retrieval and accessibility of records as needed.
5. Proactively monitor and address customer feedback, concerns, and enquiries to ensure a high level of satisfaction. Collaborate with the sales team to resolve issues promptly and effectively.

Customer Service Advisor - Skills and Experience:

1. The successful candidate must have previous experience working within a builder or plumbers merchants.
2. Proficiency in using computer systems and software, including MS Office Suite and CRM tools.
3. Previous experience in sales administration, customer service, or a related field.
4. Excellent communication skills, both verbal and written.
5. Strong attention to detail and accuracy in data entry and documentation.
6. Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
7. Proactive problem-solving skills and a customer-centric mindset.

If you're interested in the position, please apply online with your CV.