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Customer Service Advisor

Quattro RS

Haverhill

On-site

GBP 24,000

Full time

25 days ago

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An established industry player is looking for a dedicated Customer Service Advisor to join their friendly team in Haverhill. This role is pivotal as you will be the first point of contact for clients, providing exceptional support across various channels. You will handle customer inquiries, assist with order processing, and collaborate with the transport team to ensure smooth deliveries. If you have a positive attitude, strong communication skills, and a passion for customer service, this is the perfect opportunity to thrive in a supportive environment dedicated to excellence.

Proven experience in customer service and administration is preferred.
Strong communication and organizational skills are essential.

Manage incoming calls and customer enquiries professionally.
Update Excel spreadsheets and process customer orders accurately.

Customer Service

Communication Skills

Organizational Skills

IT Proficiency

Data Entry

Experience in Administration

Experience in Sales

Microsoft Office

Excel

Job description

Overview

Quattro Resourcing Limited are seeking a dedicated and customer-focused individual to join our clients team as a Customer Service Advisor, based in Haverhill, Suffolk. In this role, you will be the first point of contact for our clients customers, providing exceptional support across multiple channels to ensure a seamless experience.

Hours:

September - February: Monday to Friday, 9:00 AM - 5:00 PM
March - August: Monday to Friday, 8-hour shifts between 8:00 AM and 6:00 PM (shift patterns may vary), including Saturdays and bank holidays on a rotational basis.

Salary:

£12.00 per hour (£24,500 per annum once perm).

Responsibilities

Answering and managing incoming calls with professionalism and courtesy.
Handling customer enquiries via email and online chat.
Assisting with delivery-related queries and providing updates.
Creating and processing customer orders accurately and efficiently.
Updating Excel spreadsheets and producing reports as needed.
Collaborating closely with our clients transport team for delivery coordination.
Offering face-to-face customer service where required, enhancing the customers journey.

Qualifications

Proven experience in administration, customer service, and sales (Preferred).
Proficiency in IT, including Microsoft Office (Excel, Word).
Strong communication skills, both verbal and written.
Excellent organisational abilities with attention to detail.
Proficient in data entry with attention to detail.
Positive attitude and a strong work ethic, with the ability to work well under pressure.

If you're a proactive, organised, and service-oriented individual, you'll be joining a fun, friendly team dedicated to providing outstanding customer service. We'd love to hear from you.

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