Customer Service Advisor

Customer Service Advisor

Working for a global leader within the heating industry, you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.

The hours are 08:00 - 16:30 with 30 minutes for lunch, and this is a fully office-based role.

Our client offers when taken on permanently:

1. Onsite parking
2. Pension
3. Private Health Insurance (after a continuous 2 years' service with the company)
4. Annual leave 22 days, rising to additional year after 2 years' service

Main duties and responsibilities include but are not limited to:

1. Efficiently handling and prioritising telephone and email enquiries
2. Establishing and maintaining pro-active relationships with customers
3. Taking ownership of customer issues, proactively seeking best customer outcomes
4. Completing checks to ensure jobs are ready to start
5. Processing sales orders accurately with an acute attention to detail
6. Raising purchase orders to suppliers
7. Sending reports to customers following job completion
8. Providing day-to-day support to field-based Engineers
9. Supporting the timely return of parts no longer needed
10. Ensuring all information in systems and databases are recorded accurately and up to date and notes are detailed and clear

We are looking for candidates with the following skills and experience:

1. Effective communication and prioritisation skills
2. Having meticulous attention to detail
3. Previous customer service experience
4. Confident using MS Office and databases
5. Ideally experience processing sales orders and purchase orders

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful, you will be contacted within 7 days. We apologise, but due to the high volume of applications we receive, we are unable to provide feedback on individual CV's.

Please note that by applying for the above job, it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page 'Find A Job'.

Apply now