Customer Service Advisor

Meridian Business Support; Gloucester; Hybrid; GBP 26,000; Full time

Job description

New permanent job: Customer Service Advisor

Is this one of the nicest places to work in the area?

Following the relocation of a valued team member, we're looking to hire a Customer Service Advisor to take on this soon to be vacant position with perhaps one of the nicest places to work in the area!

Feedback from the last person to join the team three years ago explained that they have been made to feel very welcome indeed and they were made to feel part of the small team very quickly. This person's new colleagues have been friendly and supportive. The training on how to use the computer systems has been great and this person feels that they have been helped along the way to become the best they can be as they settled in. They're now ready to welcome a new member of the team as they were welcomed when they joined!

Job Title: Customer Service Advisor (business to business enquiries, not taking calls from the general public!)
Hours: 9:00am to 5:00pm with an early finish on Fridays
Salary: We're looking to pay £26,000 but please let us know your salary requirements. In addition to the salary, we can offer a very good benefits package including private medical healthcare, 25 days holiday plus all bank holidays and the office closes over the Christmas period too!
Location: Stonehouse, Gloucestershire, GL10 - with the option to work from home two days per week if you would like to.
Job status: Permanent
Planned start date: This position is available immediately, or we're happy to wait for the right person if you have to give notice to your current employer.

About the job
Joining a small group of friendly people in smart, modern offices, your role as Customer Service Advisor will see you taking enquiries from business customers over the phone and by email and then providing information and processing data regarding the company’s product range, whilst making sure that the best customer service is given at all times.

Working in a small team supporting key business customers, this is not a call centre type job so you won't be handling huge volumes of enquiries from members of the public. With business customers in a range of industries, to include government departments, and offering a high value, high quality product range, this position offers a great experience in smart offices and modern facilities.

You will be given time to learn the computer system being used and you'll also be given great training on the company's product range so you feel confident to deliver a great service along with the rest of the small team.

The current offices are purpose built, all newly decorated, with new equipment and modern break out rooms for taking lunch or getting to know your new colleagues. We're also planning to add a table football table and other fun things to use at break times if that's your thing (you won't be forced to use them if it isn't!).

Role and Responsibilities for Customer Service Advisor

1. Handling business customer enquiries by telephone and e-mail
2. Responding to customer enquiries in a timely manner
3. Inputting customer orders onto computer database
4. Communicating with internal departments to make sure customer orders are processed and delivered

Skills & Experience for Customer Service Advisor
To be successful in this role, it’s important that you've used a customer order processing software package before. This might be something like Oracle, Unit4, SAP, JD Edwards, NetSuite, Acumatica or anything which you can type customer details into. You should have previous customer service experience too.

You’ll also need:

1. Clear and professional, yet friendly communication skills
2. To be accurate, with great attention to detail
3. The ability to manage your own workload
4. The ability to show patience and understanding, helping our customers wherever you can
5. Sound computer skills using some Microsoft Word, basic Excel and Microsoft Outlook for emails

This job might suit someone who has held job titles such as: customer service advisor; customer service representative; customer service assistant; internal sales support assistant; internal sales advisor; internal sales adviser; sales support assistant; sales support advisor; sales support adviser; account coordinator; account manager; key account coordinator; key account manager.

This job is commutable from: Stonehouse, Stroud, Nailsworth, Gloucester, Quedgeley, Dursley, Cam, Tetbury, Cirencester, Wotton-under-Edge, Berkeley and surrounding areas.

To apply for this position
To apply for this job or if you'd just like some more information, please either apply via this web site or contact Tom Andrews at Meridian on (url removed) tandrews (at) meridianbs (dot) co (dot) uk or call Tom on (phone number removed).

Please be assured that your application or enquiry will be handled confidentially.

No CV?
No problem! Not everyone has a CV already written up. Just get in touch, I’d be happy to help.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.