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Customer Service Advisor
Nouvo Recruitment
Edgware
Hybrid
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking a dedicated customer service advisor to join their thriving team. This role involves engaging with customers, managing service requests, and ensuring a top-notch experience. You'll collaborate with colleagues to build lasting relationships based on trust and reliability. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a passion for delivering exceptional service. This dynamic position offers a blend of office and remote work, making it perfect for those who thrive in a flexible environment. Join a company that values your contributions and supports your professional growth.
Qualifications
- Proven customer service experience with strong communication skills.
- Ability to manage time effectively and solve problems efficiently.
Responsibilities
- Interact regularly with customers and suppliers to ensure satisfaction.
- Manage service cases and maintain up-to-date product knowledge.
Skills
Tools
Job description
Our client is a successful online business who, over the last 2 years, have grown from strength to strength. Due to their success, they are looking for an experienced customer service advisor who is a focused individual to work 3 days in their office and 2 from home.
- Regular customer/supplier interaction.
- Collaboration with colleagues.
- Responding accurately to requests, explaining solutions, and ensuring customers feel valued.
- Service and provisioning case management.
- Building lasting relationships with our customers based on trust, reliability, and delivery.
- Understanding pre-defined SLA's whilst providing an excellent customer experience.
- Retain up to date product knowledge.
- General administrative and operational duties.
- Excellent communication skills written and orally.
- Excellent telephone manner.
- Strong problem-solving ability.
- Customer Service experience.
- Passionate about what they do.
- Good time management.
- Excellent organizational skills.
- Strong IT skills, Word, Excel & Outlook etc.
- Full UK Drivers License.
Monday to Friday 09:00-18:00.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.
Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
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