Customer Service Advisor

Britannia Windows; Clevedon; On-site; GBP 23,000; Full time

Job description

Customer Service Advisor

Based in Clevedon

Hours: 8:30am-5pm with 1 hour lunch

Salary: £22,500 pa + Benefits

Benefits:

1. Company discount
2. Uniform provided
3. Company events
4. On-site parking

Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service on the phones? Britannia Windows is looking for a Customer Service Advisor to join their team. This is an exciting opportunity to contribute to a young, dynamic, and customer-focused team.

Key Purpose:
The key purpose of this role is to qualify and assess existing and new enquiries, moving them through the sales pipeline. You will be setting appointments for our sales designers along with dealing with general queries on the phone.

Responsibilities:

1. Respond to customer inquiries and requests via various communication channels, such as phone, email, chat, or in-person interactions.
2. Process incoming enquiries received from our digital channels.
3. Communicate with both internal and external customers through various channels.
4. Maintain a positive, empathetic, and professional attitude at all times.
5. Resolve customer queries in a timely manner.
6. Log inbound calls and customer issues.
7. Aim to meet and exceed service levels and key performance indicators.

What We're Looking For:

1. Ability to remain calm under pressure.
2. Ability to work on own initiative and still remain part of the team.
3. Previous customer service experience is preferred but not essential.
4. Computer and phone literate.
5. Excellent written and verbal communication skills.
6. Confident individual who has a willingness to learn new things.

If you're a driven and customer-focused individual looking for a new challenge in a customer-driven role, then we would love to hear from you. Apply now with your updated CV.

INDLS