Customer Service Advisor

JPMorgan Chase; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job description

Are you enthusiastic about customer service? We've been voted best British Bank for 2023 and 2024, so it's an exciting time to join us, and be part of our customer focused team. At Chase we believe in doing things differently, and our customer service teams are no different. Our culture is what makes us different!

As a Customer Service Advisor in Chase, you will interact with customers, and we want you to have every opportunity to provide a high-quality experience. We don't have scripts to follow, our ethos is based around providing solutions and we have created an environment that trusts you to deliver quality, efficient service. You'll focus on resolving our customer queries through calls and online chat, joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. We value our colleagues, and our culture provides support to enable you to reach your potential.

Job responsibilities

1. Build great relationships with our customers and provide fast and efficient service
2. Think quickly, critically and provide solutions to meet our customers' needs
3. Demonstrate a collaborative approach, collaborating with your team to improve overall customer satisfaction
4. Educate and help customers with our digital app, and their mobile banking

Required qualifications, capabilities, and skills

1. Effective collaboration skills with a focus on assisting customers
2. Strong written and verbal communication skills
3. Experience working in a dynamic environment
4. Proficiency in critical thinking and problem solving
5. Ability to work in a team and act as a brand ambassador
6. A passion for learning and self-development

Preferred qualifications, capabilities, and skills

1. Previous experience working in customer service, ideally from hospitality, retail, or telephony-based roles
2. Experience building relationships with customers and providing exceptional service
3. Experience working in a Contact Centre

Our working patterns are 35 hours per week and can be offered over 4 or 5 working days. We offer a variety of shift patterns between 08:00 AM and 09:00 PM, 365 days per year on a fixed rota.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.