CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Christchurch; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Customer Service Advisor - Travel Claims

Salary: £25,000 - £29,562 per annum DOE

Location: Christchurch / Hybrid Options Available after Probation

Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)

Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.

Main Responsibilities:

1. Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
2. Empathise with customers, understand their needs, and guide them through the claims process.
3. Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
4. Identify potential fraudulent claims and work to recover funds from other insurers.
5. Handle customer complaints and disputes, striving for amicable resolutions.
6. Prioritise tasks, meet deadlines, and maintain accurate records.
7. Work closely with other teams to ensure seamless customer experiences.
8. Uphold regulatory requirements and company policies.

Skills/Experience Required:

1. Previous insurance, customer service or telephony experience is desirable.
2. A genuine desire to help people and a commitment to delivering exceptional service.
3. The ability to communicate clearly and effectively, both verbally and in writing.
4. A proactive approach to problem-solving and a talent for finding solutions.
5. The ability to manage multiple tasks and prioritise effectively.
6. Proficiency in computer systems and relevant software.

In return for your hard work and commitment, our client offers fantastic benefits, including:

1. Enjoy hybrid working after your probation period.
2. Benefit from opportunities for continuous learning, development, and career advancement.
3. Take advantage of the free Health Cash Plan.
4. Enjoy a generous high-street rewards scheme.
5. Benefit from free travel insurance (subject to eligibility criteria).
6. Save money on home and motor insurance with exclusive discounts.