Customer Service Advisor

Motofix Accident Repair Centres; Camberley; On-site; GBP 29,000; Full time

Job description

Customer Service Advisor
Central Claims
From £28,572 per annum
45 hours per week
Location: Camberley GU16

What we offer

1. Excellent salary
2. 28 days annual leave (Inclusive bank holidays)
3. Workplace pension scheme
4. Free Training and Development
5. Employee long service rewards (Inc. additional holiday)
6. Employee well-being services
7. Free uniform (and PPE)
8. Life insurance

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

1. Customer Engagement - Provide a professional and welcoming service to customers.
2. Booking & Scheduling - Schedule vehicle repair bookings, ensuring smooth workflow management.
3. Guiding Customers - Assist customers through the repair claims process, providing clear and reassuring guidance.
4. System Updates - Maintain accurate records in repair management systems to track progress and customer interactions.
5. Payment Processing - Handle insurance excess payments, ensuring transactions are processed correctly.
6. Telephone & Digital Enquiries - Respond promptly to customer queries via phone, email, and other communication channels.
7. Upselling - Identify opportunities to upsell additional services, enhancing customer value and business revenue.

What we look for

1. A team player who can work with minimal supervision
2. Ability to multi-task, plan and organise effectively
3. Effective communication with customers and colleagues
4. Good IT skills including all Microsoft Office packages
5. Ability to adopt upselling skills
6. Someone who can make customers smile
7. 3 years of customer service experience
8. Full UK Driving licence

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

Why join the Motofix family?

1. Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
2. Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.
3. Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.

Next steps

Contact our talent team who will be in touch within 5 working days. Please check out our website for our privacy and covid-19 welfare policies.