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Customer Service Advisor
Glen Callum Associates Ltd
Bristol
On-site
GBP 24,000 - 29,000
Full time
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Job summary
An established industry player is looking for a motivated Customer Service Advisor to join their dynamic team in Bristol. This role is essential for ensuring exceptional customer service and managing logistics operations. You will handle inquiries, oversee order transitions, and collaborate with the sales team to meet customer needs. The company offers a supportive environment with opportunities for professional development and a comprehensive benefits package, including a competitive salary, generous leave, and employee assistance programs. If you thrive in a fast-paced environment and are passionate about customer service, this is the perfect opportunity for you.
Benefits
Qualifications
- Strong customer service skills with a proactive attitude.
- Experience in sales order processing and returns management.
Responsibilities
- Handle customer inquiries via phone and email, processing sales orders.
- Coordinate trade customer collections and assist with product returns.
Skills
Tools
Job description
Customer Service Advisor
We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.
Ideal Location: Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total), employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
- Handle customer telephone and email inquiries, processing sales orders.
- Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
- Assist customers with product returns, invoice queries, and future product requirements.
- Coordinate trade customer collections and retail sales.
- Work closely with the field sales team on quotations, pricing, and order fulfilment.
- Excellent customer service and communication skills (telephone and email).
- Proficient in MS Office (Word, Excel, Outlook) and ERP software.
- Experience in handling sales orders, returns processing, and credit approvals.
- A proactive attitude towards continuous improvement, health and safety, and professional development.
- Ability to effectively manage multiple tasks and work both independently and in a team environment.
Apply in Confidence:
To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on (phone number removed).
Job Ref: 4247RC Customer Service Advisor
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