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Customer Service Advisor

Auto Skills UK

Bournemouth

On-site

GBP 24,000

Full time

4 days ago
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Job summary

An established payroll services company is seeking a Customer Service Advisor to join their dynamic team in Bournemouth. This role offers a fun and supportive working environment where you can make a positive impact. You will engage with customers across various channels, ensuring their queries are handled efficiently. With a commitment to employee wellbeing, the company offers generous holiday allowances, including your birthday off, and a unique employee discount scheme. If you're passionate about customer service and looking for a place to grow, this opportunity is perfect for you.

Benefits

NO SALES
Early Finish Friday
24 Days Holiday plus Bank Holidays
Birthday Off
Beer Fridge every Friday
Exclusive Discounts & Offers
Access to health & wellbeing services

Qualifications

  • Experience in customer service roles is essential.
  • Ability to communicate effectively across various channels.

Responsibilities

  • Manage customer queries through multiple contact channels.
  • Support customers during their registration process.
  • Investigate and resolve customer complaints efficiently.

Skills

Customer Service Experience
Communication Skills
Numeracy Skills
Literacy Skills
Resilience
Self-motivation

Job description

Customer Service Advisor
Basic Salary: Up To £24,000
Hours: Monday - Friday 37.5 hours
Location: Bournemouth

Benefits:

  1. NO SALES!
  2. EARLY FINISH FRIDAY
  3. 24 Days Holiday plus Bank Holidays
  4. Birthday Off
  5. Beer Fridge every Friday
  6. Exclusive Discounts & Offers - Most Major Retailers
  7. Access to health & wellbeing services

If you are looking for a fun, happy working environment, this is for you! Our client is an established and highly reputable payroll services company. They have been a major player for more than 20 years and have worked with thousands of people across a wide range of industries.

Responsibilities:
  1. Managed a number of customer queries across multiple contact channels (telephone, email, live chat and social media responses).
  2. Supported customers through their registration process.
  3. Participated in active learning sessions aligned to customer experience or general product knowledge.
  4. Investigated and resolved any customer complaints efficiently.

Who you are:
  1. You possess customer service experience from previous employment.
  2. You will be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc.
  3. You can demonstrate a good standard of numeracy and literacy.
  4. You have strong communication skills, both oral and written.
  5. You will be resilient, self-motivated, assertive, and confident.

What's in it for you:
We'll enable you to challenge yourself, make a positive impact on our business, grow with us, and make your mark while always learning. You'll have 28 days holiday so you can take some downtime whenever you need it, and you'll never work on your birthday again. You'll get a pension plan that supports you for the future, and an employee discount scheme that is in a class of its own.
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